36 Degrees North: Director of Member Experience

Overview of the Director of Member Experience 

The Director of Member Experience plays an integral part in 36°N’s health and growth by providing ongoing relationship leadership and strategy for engaging members, ensuring the 36°N member experience is of the highest quality from a member’s first tour through their onboarding and integration into our community. You will love this job if you enjoy building relationships, connecting like-minded peers, and facilitating events that create community. You are someone who is strategic, can build systems, isn’t afraid to get in the details, and gets excited by a day that includes a mix of event management, interacting with members, managing processes and a team, and building an organization for the future.‍

Responsibilities of the Director of Member Experience

• Oversee daily membership functions of the company (tours, applications, onboarding, offboarding, upgrades, add-ons, etc.) 
• Design and implement member strategies, plans, systems, and events
• Own the planning and execution of community-building events
• Identify and implement member experience best practices to ensure positive member engagement with 36°N programs, community, and offerings
• Set and hold member experience team accountable to member experience metrics
• Represent the company to clients and prospective clients 
• Prepare for and attend company board meetings 
• Manage front desk team (both part-time and full-time) across all 3 locations and support their key functions, including open/close, daily ops, inventory, and event rental. Support team through ongoing training, maintaining a safe, secure, and legal work environment, and developing personal growth opportunities 
• Lead hiring, onboarding, and training of part-time staff

Qualifications: 

• You are able to represent 36°N in a way in which members, staff, and partners love their experience and trust the results. 
• You have 3-5 years of successfully managing people in a leadership role and are comfortable leading, using, and implementing company-wide goals and metrics. 
• You display exemplary analysis, problem-solving, and decision-making skills with the ability to strategize “outside the box.” 
• You are familiar with diverse cultures and have experience engaging with others from a wide range of perspectives. 
• You demonstrate strong initiative, leadership, teamwork and attention to detail with the ability to prioritize and shift priorities instantaneously. 
• You possess strong relationship management skills and know how to connect people and build community.
• You have excellent written and verbal communication skills. 
• You are a reliable, get-it-done person with the ability to see the “big stuff” while executing on the “small stuff.” 
• Ability to self-start in a fast-paced environment. 
• Attention to detail.
• You embody the 36°N values on your good and bad days
• You are willing to live or relocate to Tulsa, OK. 

Nice to Have’s: 

• Industry knowledge of best practices for community engagement at an ESO.
• An above-average sense of humor. 

Your Compensation:

36°N is offering a competitive salary based on a fair market rate and commensurate with relevant experience. Not to mention, our benefits are flames.

Benefits:

- Great Insurance: A top-tier insurance plan where the company pays for 100% of your health, vision and dental plan. 

- 401k Match: We’ll match your 100% of your 401k contributions up to the first 4% of your pay after 6 months 

- Parental Leave: Competitive 12-week maternity and paternity leave for new parents. 

- Term Life Insurance: We pay for $50,000 in term life insurance coverage

- Time Off: We have a generous PTO policy, paid time off for all major holidays, and you get your birthday off every year. 

- End of Year Recharge: We shut down the office every year from Christmas Eve through New Year's Day for you to enjoy time with your family or friends.

- Job Costs: We pay 100% of the costs for the hardware/software you need to do your job. 

- Cell Phone: We provide you $50 per month for your cell phone. 

- Parking: We pay for your downtown parking pass. 

- Personal Health Reimbursement: We provide you $50 per month for your gym membership, yoga studio membership, massage, or whatever activity you do to stay feeling awesome. 

- 36°N 24/7 Coworking Membership: We give you exposure to the most exciting new startups in Tulsa 

‍Location: 

Our team is exclusively based in Tulsa, OK, and you either need to be in Tulsa already or move to Tulsa to join us in person. We love our team culture and the tight-knit feel that office life enables. Your home base will be our Basecamp Location. 

Equal Opportunity Employment: 

36°N is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 36°N is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ops@36n.co