Listed on: Sep 21, 2022

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36 Degrees North: Incubator Receptionist

As the “face” of 36 Degrees North, the Incubator Receptionist is the first point of contact for our community members and their guests. They are part concierge and part human swiss-army knife going above and beyond to support and connect our members with the workspace, community, and resources they need to keep being awesome! They greet people, answer questions, forge connections and are the catalyst that holds our community together. The Incubator Receptionist is energetic, lively, loves meeting people, helping people, and presents themself in a confident and professional manner.

Company Values:

  • Put people first 
  • Empower entrepreneurs
  • See it, do it 
  • Deliver excellence 
  • Have fun

Role Characteristics:

  • Enthusiasm for life
  • Willingness to solve any problem
  • Attention to detail
  • Maintains professionalism
  • Maintains accountability and dependability
  • Unwavering patience in the face of anything

Goals + Objectives:

  • Create a welcoming and supportive environment for members, partners, and guests
  • Maintain knowledge of all 36°N offerings and programs
  • Take ownership of and improve members services processes to best serve the community
  • Become a steward of the 36°N appearance, atmosphere, and culture
  • Actively participate as part of the 36°N team

Duties + Responsibilities:

Community

  • Welcome guests, members, and partners to the space
  • Assist with new member onboarding, orientations, ,, introductions to the community, and educating on internal systems
  • Seek opportunities to engage with members and learn about their business
  • Support 36°N team in giving tours of the Incubator space when necessary
  • Resolve member complaints regarding program, facility, or potentially other members
  • Identify and act on opportunities to connect members to the community
  • Work with building security to facilitate guest check-in and connect them with their host members
  • Facilitate weekly happy hours for Incubator members in an effort to drive community engagement and networking Facility
  • Conduct opening and closing duties
  • Responsible for the overall appearance of space including community area, kitchen, and conference rooms
  • Maintain inventory of supplies
  • Maintain facility equipment including computers, phones, printers, and iPads
  • Collect, organize, and distribute mail
  • Conduct quality-control space walkthroughs to note immediate issues, preempt potential future issues, and identify areas for improvement
  • Serve as primary contact for all building management, maintenance, janitorial, and security team communication 

Events

  • Occasionally conduct setup and teardown for events including furniture, catering, coffee, signage, presentations, and other assigned tasks
  • Provide support as necessary during events and program activities

Requirements:

  • Ability to work from 7:45 am-5 pm Monday to Friday with an hour break for lunch
  • Must know how to use Gmail, Google Docs, and macOS
  • Must have excellent written and verbal communication and a positive attitude
  • Must be able to lift up to fifty pounds
  • Experience in customer service or hospitality industry preferred, but not required
  • Knowledge of entrepreneurial ecosystem and community preferred, but not required

Additional Qualifications:

  • You thrive in a fast-paced environment and can take initiative during downtime
  • Exceptional organizational and multitasking skills
  • Ability to anticipate needs, think outside the box, and innovate at every turn
  • Ability to adapt quickly to new technologies
  • Ability to complete all tasks and assist customers within a timely manner
  • Professional presentation and ability to communicate clearly with management

Benefits:

  • 401k match eligibility after six months
  • 100% paid employee medical, dental, and vision insurance
  • Term life insurance
  • 21 days paid vacation yearly
  • Generous holiday time off (8 holidays + your birthday + End of Year Recharge: Christmas Eve-New Years Day)
  • 12-week paid parental leave policy
  • $50/month phone stipend 
  • $50/month health + wellness stipend
  • 36°N 24/7 coworking membership
  • Neighborhood parking pass
  • Exposure to the most exciting startups in Tulsa

Compensation:   $33-35k based on experience

Questions? Email Jamie Leupen (jamie@36n.co) Use the subject line “Applying for the Incubator Receptionist position”